At Elena Pads, your satisfaction is our priority. If you are not completely satisfied with your purchase, we accept returns and offer refunds in cash under the following conditions:
Return Period:
You may return products within 14 days from the date of delivery.
Condition of Returns:
Items must be unused, in their original packaging, and in the same condition as when received.
How to Initiate a Return:
To start the return process, please contact us at [email protected] with your order details and reason for return.
Refund Process:
Once we receive and inspect the returned items, we will process your refund in cash. Please allow up to 7 business days for the refund to be completed.
Non-Returnable Items:
For hygiene and safety reasons, certain products may not be eligible for return. We will specify this clearly on the product page.
If you have any questions about our returns or refund policies, feel free to contact us at [email protected].